Privacy Policy
Who We Are
This Privacy Policy applies to JungleRaja and our online services made available to users in India. For general information about our site, please visit JungleRaja and review the pages linked there.
Information We Collect
We may collect information you provide directly, information collected automatically when you use the site, and information received from service providers. Categories of information may include:
- Account details (such as name, username, date of birth, and profile information you submit)
- Contact details (such as email address and communication preferences)
- Identity and verification information (such as documents or information provided for KYC/age/identity checks, where required)
- Payment and transaction information (such as deposit/withdrawal records and payment method details handled via our payment partners)
- Customer support information (such as messages, chat logs, and request details)
- Device and technical data (such as device type, operating system, browser, language, and settings)
- Usage data (such as pages viewed, features used, time spent, and clicks)
- Log data (such as IP address, access times, referring/exit pages, and server logs)
- Location information (approximate location inferred from IP address)
- Responsible gaming and risk signals (such as self-exclusion status or fraud indicators, where applicable)
- Promotional and marketing data (such as campaign responses and opt-in/opt-out status)
- Cookies and similar technologies data (as described in the Cookies section)
- Security-related data (such as authentication events and suspicious activity markers)
- Legal and compliance data (such as records needed to meet applicable legal obligations)
- Any other information you choose to provide through forms or interactions on the site
We may also receive information about you from third parties, for example:
- Payment processors and financial service providers (to process transactions and prevent fraud)
- Identity/age verification and compliance partners (to meet verification requirements)
- Analytics and advertising partners (to measure performance and improve marketing effectiveness)
- Service providers supporting hosting, customer support, and security operations
How We Use Your Information
We use your information to operate, maintain, and improve JungleRaja, to provide requested services, and to comply with applicable requirements. Typical purposes include:
- Creating and managing your account
- Providing access to site features and processing your requests
- Processing payments, deposits, withdrawals, and transaction confirmations
- Verifying your identity, age, and eligibility where required
- Communicating with you about your account, updates, and service messages
- Providing customer support and resolving disputes or issues
- Monitoring, preventing, and investigating fraud, abuse, and security incidents
- Maintaining the integrity, safety, and reliability of our services
- Personalising content and improving user experience
- Performing analytics, research, testing, and product development
- Sending marketing communications where permitted and according to your preferences
- Measuring and optimising marketing campaigns and site performance
- Enforcing our terms, policies, and responsible gaming measures
- Complying with legal obligations and responding to lawful requests
- Keeping appropriate records for compliance, audit, and risk management
- Managing cookies and consent preferences where applicable
- Any other purpose disclosed at the time of collection or with your consent
We rely on appropriate legal bases/grounds where applicable, such as performance of a contract (providing services), legitimate interests (security, fraud prevention, service improvement), compliance with legal obligations, and consent (for certain cookies and marketing, where required).
Where you choose not to provide certain information, we may be unable to offer specific features or complete certain requests (for example, verification or transaction processing).
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected].
We will review and respond to your enquiry within a reasonable time and may request additional information to verify your identity before processing certain requests.
Cookies and Similar Technologies
We use cookies, pixels, SDKs, and similar technologies to operate the site, keep it secure, remember preferences, understand usage, and improve performance.
Cookies we use may include the following types:
- Strictly necessary: Required for core site functionality, security, and account access.
- Preferences: Help remember settings such as language and display choices.
- Analytics: Help us understand how the site is used so we can improve it.
- Marketing: Used to measure advertising effectiveness and show relevant promotions where permitted.
You can control cookies through your browser settings and, where available, through consent tools presented on the site. Blocking certain cookies may affect site functionality.
Some third-party partners may set cookies or similar technologies when you interact with our site. Their use of information is governed by their own policies.
How We Share Information
We do not sell your personal information. We may share information with third parties only as needed for the purposes described in this Privacy Policy.
Service providers: We may share information with vendors that provide services such as hosting, analytics, customer support, identity verification, fraud prevention, payment processing, and security monitoring.
Business transfers: If we are involved in a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.
Legal and compliance: We may disclose information if required by law, regulation, legal process, or lawful request, or if necessary to enforce our terms, protect users, and maintain security.
With your direction or consent: We may share information when you ask us to, or when we provide notice and you consent (where required).
Aggregated or de-identified data: We may share information that does not reasonably identify you (for example, aggregated statistics) for analytics and reporting.
Data Retention
We retain personal information for as long as needed to provide our services, meet legal and compliance obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected. To request deletion where applicable, contact [email protected].
Your Rights and Choices
Depending on your location and applicable law in India, you may have rights to access, correct, update, or delete certain personal information, and to withdraw consent where processing is based on consent. To make a request, email [email protected].
Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information. No system is completely secure; if you believe your account or information has been compromised, contact [email protected] promptly.
International Transfers
Your information may be processed in countries other than India where we or our service providers operate. When we transfer information, we take steps to ensure appropriate safeguards are in place consistent with this Privacy Policy and applicable requirements.
Children and Age Restrictions
Our services are not intended for children. We do not knowingly collect personal information from individuals who are under the applicable legal age to use our services in India.
- Not for minors: If you are not of legal age, do not use JungleRaja or provide personal information.
- Verification: We may request age/identity verification information to confirm eligibility.
- Removal: If we learn that we collected information from an ineligible minor, we will take steps to delete it and restrict access.
- Report concerns: To report a potential minor account, contact our support team.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date and post the revised policy on this page. Effective date: May 18, 2026.
